Privacy Notice

Canyon Hotels & Resorts Privacy Notice

Updated on July 2024

At Canyon Hotels & Resorts (referred to as the “Company”), we value your privacy and are committed to protecting your personal data. We adhere to the highest standards of data protection and comply with applicable privacy laws, including the Data Privacy Act of 2012. Here’s how we safeguard your personal information and respect your privacy:

Our Commitment to Your Privacy

When you visit our website or use our services, this notice applies to you. Please take a moment to review it before providing us with any personal information.

Our Responsibilities

As part of our commitment to transparency, Canyon Hotels & Resorts operates in accordance with the Canyon Group Privacy Policy. For more information on how we handle your data within the Group, please visit

We may update this Privacy Notice periodically to reflect new features or changes in laws affecting our services. Significant updates will be clearly communicated with the revised date.

Your Responsibilities

Please read and understand this Privacy Notice. Ensure the accuracy and completeness of the personal data you provide. If you disclose personal data about others, ensure that you have the necessary permissions to do so, and that the data is used only for the specific purpose for which it was provided.

Collection and Use of Your Data

We collect your data in the following instances:

When you visit our website or use our app. When you inquire about our products and services. When you make reservations and payments online. When you participate in our loyalty programs or marketing communications.

Types of Data We Collect

Contact Information:

  • Full name, phone number, email address, mailing address, country, company name.

Financial Information:

  • Credit card details, Company Tax Identification Number (TIN).

Identifying Information:

  • Passport details, government-issued ID, IP address, geolocation data.

Usage Data:

  • App or URL clickstreams, viewed products/services, page response times, session durations, and other interactions.

How We Use Your Data

Under the Data Protection Act, we process your personal data for specific purposes, including:

  • Responding to inquiries and communications.
  • Processing hotel reservations and managing bookings.
  • Providing personalized service during your stay.
  • Facilitating payments and fulfilling our contractual obligations.

Improving Your Experience

We use your data to enhance our website’s layout, content, and functionality. This includes:

  • Customizing your experience based on your preferences.
  • Monitoring and enforcing compliance with our Terms of Use.
  • Notifying you of service updates or issues.

Customer Support

We inform you of any service changes or issues via email or mobile. Our aim is to promptly address your queries and resolve any issues, including technical support and bug fixes.

Business Purposes and Marketing Communications

We improve and protect our products and services, online and offline. This includes:

  • Preventing fraud, security incidents, or crime.
  • Investigating and resolving customer complaints.
  • Complying with legal obligations and regulations.
  • Inviting your participation in market research initiatives.

Your Privacy Rights

You have rights regarding your personal data:

  • Access and request details of the data we hold about you.
  • Correct any inaccuracies in your personal information.
  • Object to us using your data for profiling or automated decision-making.
  • Request a copy of your data in a portable format.
  • Request the erasure or restriction of your data under certain conditions.
  • File a complaint with the National Privacy Commission.

Security Measures

We employ strict security measures to protect your data from unauthorized access, alteration, or destruction. These include:

  • Secure website development and hosting practices.
  • Encryption technologies like SSL (Secure Socket Layer).
  • Regular website security testing by third-party experts.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, or as required by law. Specific retention periods vary depending on the type of data and its use.

Third-party Disclosures

We may share your data with trusted third parties to fulfill our services or legal obligations. These include service providers, partners, and authorities. We ensure they handle your data securely and only for specified purposes.

Third-party Websites and Cookies

Our website may contain links to third-party sites and may use cookies for enhanced user experience. Please review the privacy policies of these sites as we do not control their practices.

How to Contact Us

Thank you for reviewing our Privacy Notice. For questions or requests related to your data, including exercising your privacy rights, please contact:

Full Legal Entity Name:

Canyon Hotels & Resorts

Email: [email protected]

Postal Address:

135 Senator Gil Puyat Avenue, Salcedo Village, Makati City, Philippines 1207

Your privacy is important to us, and we are committed to maintaining the accuracy and security of your personal data. Please keep us informed of any changes to your information.

Visit to view the Canyon Hotels & Resorts Privacy Policy.