You have a question? Based on the most frequently asked questions (FAQ) by our customers we have compiled these answers. If you don’t find the answer to your question, call us, xxxxxxxxx, or send us an email:
Before validating your booking, we encourage you to read the conditions that accompany each of our rates and offers; they have been formulated in detail and without ambiguity to help you make an informed choice. If you have any questions or doubts, please call us: xx xxx xxxx, or send us a short message by email (email address) or through our contact form (fill up the form below to get in touch).
Please refer to the terms and conditions of your booked rate.
To make modifications or cancellations, please use the same method you used for booking. This is especially crucial for reservations made through intermediaries like Expedia or Hotels.com. Kindly use their online platforms or contact the intermediary’s call center directly to manage your reservation.
If you wish to have a specific room, let us know your preference at the time of booking. Although we cannot promise that you will have this room, we will do our best to comply with your request depending on availability at the time of your stay.